Caseflow & Workflow Management

Date: February 25, 2020, 8:00 am to February 27, 2020, 12:30 pm (2.5 days)  

Location: Sparks Justice Court (see "Venue Information" for address) 

This course will provide participants with the opportunity to discover and become familiar with known and proven elements of caseflow management (the protocols and actions a court provides for case processing) and workflow management (the elements and resources provided by a court in support of caseflow management activities). Participants will discuss, become familiar with, and access best practices, and will analyze the effectiveness of their court's caseflow management system and practices. Influences and impacts on caseflow success will be illustrated and interpreted, to include impacts of practices and processes (backlogs, case and docket or calendar assignment, special case handling, and performance measurement). 

As a result of attending this course, participants will be able to:

  •    Identify connections between effective caseflow and workflow management with   
  •    the cost of delay. 
  •    Identify key strategies to manage and measure caseflow as they relate to case   
  •    types and special issues. 
  •    Discuss protocols for monitoring performance and methods to identify emerging  
  •    issues and potential resources needed to address them.  
  •    Identify variations in caseload type and complexity and assess implications for   
  •    caseflow and workflow processes.     
  •    Identify situations where backlogs or other inefficiencies exist and   
  •    recommendations for improvements. 
  •    Describe challenges that influence the ability to change caseflow management   
  •    processes. 
  •    Develop and action plan to address relationships that enable the court to   
  •    accomplish effective case management. 

This course will draw upon recent caseflow initiatives to include civil and criminal justice reform. Participants will also begin an action plan where challenges and strategies for caseflow success will be evaluated. Among the topics will be: court culture, dealing with change, relationships with justice system partners, and caseflow and workflow performance measurement and management. Meets the requirement for CMP level 1. 

Who Should Attend: The Course is open to judges, court administrators, supervisors and other court leaders seeking certification in recognized judicial and court operating standards.   

Scheduled Faculty: Anita Whitehead, Court Administrator, Sparks Justice Court and Bobbie Williams, Court Administrator, Douglas County Courts 

Registration Fee: $395 (see "Payment Information" for options) 

Registration: Register here (  , deadline to register is February 3, 2020.

For more information, please contact Evie Lancaster.